Terms and Conditions of Sale

1. Purpose

These terms and conditions of sale set out the rights and obligations of novinov europe SAS and its Client in connection with all sales of goods, miscellaneous services and any other transactions carried out by NOVINOV EUROPE.

Any service provided by novinov europe SAS therefore implies the Buyer's unconditional acceptance of these terms and conditions of sale.

A consumer is any natural person acting for purposes outside their trade, business or profession. Clauses expressly reserved for business Clients do not apply to consumers, and no provision may deprive consumers of their mandatory statutory rights.

2. Prices

Prices displayed to consumers on the website are stated in euros and include all taxes. Applicable delivery charges are shown separately before the order is confirmed. Offers and quotations for business Clients may be stated exclusive of tax when expressly indicated.

For delivery outside the European Union, customs duties, import taxes or customs-clearance charges may be imposed by the authorities or carrier in the destination country. They remain payable by the Client unless they are expressly included before payment.

novinov europe SAS reserves the right to change its prices at any time. However, it undertakes to invoice ordered goods at the prices stated when the order was recorded.

3. Discounts, rebates and deposits

The prices offered include any discounts and rebates that novinov europe SAS may grant in view of its results or because the Buyer assumes responsibility for certain services. A deposit will be requested for special orders.

4. Early-payment discount

No discount will be granted for early payment.

5. Payment methods

Orders or invoices may be paid using the methods offered to the Client when ordering or in the quotation:

1. by bank card online or through a payment link sent by our partner Stripe;

2. by bank transfer to the bank account details provided with the order;

3. by bill of exchange.

6. Late payment by business Clients

This clause applies only to business Clients. From the day after the due date shown on the invoice, and without prior reminder, late payment gives rise to penalties calculated at the rate applied by the European Central Bank to its most recent refinancing operation plus ten percentage points, without being lower than three times the French statutory interest rate.

The rate applicable for the first half of the year is the rate in force on 1 January, and the rate applicable for the second half is the rate in force on 1 July.

Penalties are calculated on the outstanding amount excluding tax from the day after the due date until payment in full.

A fixed recovery charge of €40 is also automatically payable by any business Client in arrears. Additional compensation may be claimed on evidence where the recovery costs incurred exceed this amount.

7. Termination for breach

For a business Client, if a breach continues for fifteen days after a formal notice has remained ineffective, novinov europe SAS may terminate the contract as permitted by law. For a consumer, any suspension, termination or consequence of non-performance takes effect solely under the applicable mandatory statutory provisions.

8. Retention of title

novinov europe SAS retains ownership of the goods sold until the price, principal and ancillary amounts have been paid in full. Accordingly, if the Buyer enters receivership or liquidation, novinov europe SAS reserves the right to reclaim goods sold and remaining unpaid as part of the collective insolvency proceedings.

9. Delivery

Products are delivered to the address entered by the Client when placing the order, using the method, price and timeframe displayed before payment is confirmed. The Client must ensure that this address is accurate and accessible.

For a consumer Client, novinov europe SAS delivers the goods on the announced date or within the announced period. If no date, period or specific agreement is provided, delivery takes place no later than thirty days after the contract is concluded. In the event of delay, the consumer has the remedies provided by Articles L. 216-1 et seq. of the French Consumer Code, including the right to terminate the contract under the statutory conditions.

The risk of loss or damage to goods intended for a consumer passes only when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods.

The Client is encouraged to inspect the parcel on delivery and promptly report any issue to novinov europe SAS at hello@novinov.eu. This does not restrict the consumer's statutory rights or legal guarantee of conformity.

10. Right of withdrawal and returns

A consumer Client has fourteen days from receipt of the goods to exercise the right of withdrawal without giving any reason. If an order is delivered in several instalments, this period begins upon receipt of the last item or lot.

The consumer exercises this right before the deadline by sending the model form below or any unambiguous statement expressing the decision to withdraw, by email to hello@novinov.eu or by post to NOVINOV EUROPE SAS, 8 bis rue Abel, 75012 Paris, France.

After giving notice of withdrawal, the goods must be sent no later than fourteen days afterwards to: NOVINOV EUROPE SAS — Returns, 8 bis rue Abel, 75012 Paris, France. As the registered office is not open to the public, returns cannot be delivered in person.

For a change-of-mind return, the consumer bears the direct return shipping costs. No restocking fee is charged. novinov europe SAS covers the return costs of a product that is defective, damaged on delivery or non-compliant, after the Client has contacted customer service.

The consumer may handle the product only as necessary to establish its nature, characteristics and proper functioning. The consumer is liable only for any diminished value resulting from handling beyond what is necessary for that assessment.

The statutory exceptions to the right of withdrawal under Article L. 221-28 of the French Consumer Code apply, in particular to goods made to the consumer's specifications or clearly personalised. Standard novifil products offered on the website do not fall within this exception.

11. Refunds

When the right of withdrawal is validly exercised, novinov europe SAS refunds all amounts paid, including the initial standard delivery charge, no later than fourteen days after being informed of the consumer's decision.

novinov europe SAS may withhold the refund until it receives the goods or evidence that they have been sent, whichever occurs first. Any surcharge resulting from the consumer's choice of an initial delivery method that is more expensive than the standard method is not refunded.

The refund is made using the same payment method as the original order unless the consumer expressly agrees to another method that incurs no fee.

12. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract:
To NOVINOV EUROPE SAS, 8 bis rue Abel, 75012 Paris, France — hello@novinov.eu
I hereby give notice that I withdraw from my contract of sale for the following goods:
Product and order number:
Ordered on / received on:
Consumer's name:
Consumer's address:
Date:
Consumer's signature (only if this form is sent on paper):

13. Statutory guarantees

Consumers benefit from the legal guarantee of conformity under Articles L. 217-3 et seq. of the French Consumer Code. The seller is liable for lack of conformity that appears within two years of delivery. The goods are brought into conformity at no cost to the consumer, subject to the conditions and remedies provided by law.

The Client also benefits from the guarantee against hidden defects under Articles 1641 et seq. of the French Civil Code. These statutory guarantees apply independently of any commercial warranty.

To make a guarantee claim, the Client should contact hello@novinov.eu and provide the order number and details of the issue.

14. Force majeure

novinov europe SAS cannot be held liable where failure or delay in performing an obligation results from force majeure within the meaning of Article 1218 of the French Civil Code, subject to mandatory consumer protection rules.

15. Personal data

Personal data required to process orders, payments, deliveries and after-sales service is handled in accordance with applicable data-protection law and the information provided in the website's legal notice. Clients may exercise their rights by writing to hello@novinov.eu.

16. Complaints, governing law and jurisdiction

For any complaint, the Client may contact novinov europe SAS at hello@novinov.eu or at NOVINOV EUROPE SAS, 8 bis rue Abel, 75012 Paris, France, so that an amicable solution can be sought.

These terms are governed by French law without depriving consumers of any mandatory protection available to them. Consumers may bring proceedings before any court having jurisdiction under the applicable statutory rules. The jurisdiction of the Paris Commercial Court may be invoked only in disputes between businesses where permitted by law. This English translation is provided for information; the French version governs, without prejudice to any mandatory consumer protection applicable in the consumer's country of residence.